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Water Supply | Sewerage | Statement of Obligations | Whistleblowers Act | Regulations | By-laws | Customer Service Code | Privacy Policy | Public Administration Act | Freedom of Information
Water Act - Under the Water Act 1989, Wannon Water is required to carry out the following functions in its service area:
Water Supply
- To provide, manage, operate and protect the water supply system, including the collection, storage, treatment, transfer and distribution of water.
- To develop and implement programs for the conservation and efficient use of water.
- To investigate, promote and conduct research into any matter related to its functions, powers and duties in relation to water supply.
- To educate the public about any aspect of water supply.
Sewerage
- To provide, manage and operate systems for the conveyance, treatment and disposal of sewerage and, if Wannon Water so decides, of trade waste.
- To identify community needs relating to sewerage services and to plan for the future needs of the community relating to sewerage services.
- To develop and implement programs for the recycling and re-use of treated sewerage.
- To investigate, promote and conduct research into any matter related to its functions, powers and duties in relation to sewerage services.
- To educate the public about any aspect of sewerage.
All sewerage is treated and disposed of in accordance with EPA license conditions.
The rights and responsibilities of both Wannon Water and its customers are detailed in Wannon Water's Customer Service Charter and is approved by the Essential Services Commission.
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Statement of Obligations
Under the Water Industry Act of 1994,the Minister for Water issues Wannon Water with obligations in relation to performance of its functions and exercise of its powers.
Download a copy of Wannon Water's Statement of Obligations
Whistleblowers Act
The Whistleblowers Protection Act 2001 provides protection for "whistleblowers" who make disclosures in accordance with the Act and establishes a system for the matters disclosed to be investigated and appropriate action taken. Whistleblowers may be members of the public or employees.
There were no disclosures under the Act in 2007/08 period.
Wannon Water's internal auditor acts as the Protected Disclosurer Coordinator, who receives protected disclosures regarding Wannon Water or its employees under the Act.
Disclosures of improper conduct may be made to:
Warwick Spargo
Level 8, Rialto South Tower
525 Collins Street,
Melbourne, Victoria, 3000
Telephone: (03) 9286 1624
Mobile: 0438 385 132
Email: warwick.spargo@rsmi.com.au
or
Scott Campbell
Level 8, Rialto South Tower
525 Collins Street,
Melbourne, Victoria, 3000
Telephone: (03) 9286 1628
Mobile: 0409 210 132
Email: scott.campbell@rsmi.com.au
Download a copy of Wannon Water Whistleblowers Protection Policy.
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Regulations
Wannon Water provides services to meet its statutory obligations. Statutory obligations and regulatory requirements include:
- Water Industry Regulatory Order (WIRO).
- Statement of Obligations issued by the Minister for Water.
- Safe Drinking Water Act 2003.
- Water Act 1989.
- Environment Protection Act 1970.
By-Laws
Wannon Water is permitted under the Water Act 1989 to implement by-laws throughout our service areas.
Current by-laws active within Wannon Water's service area include the following:
Water Restrictions By-Law No.4
Trade Waste By-Law No. 3
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Customer Service Code
The Essential Services Commission (ESC) is Victoria's independent economic regulator of essential services supplied by the electricity, gas, water and sewerage, ports, grain handling and rail freight industries.
The ESC Customer Service Code's detail the specific standards and conditions of service and supply that Wannon Water must comply with in providing regulated services to customers.
Download a copy of the ESC Customer Service Code:
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Privacy Policy
Wannon Water recognises the trust placed in us, by customers giving their personal information. In turn, the organisation understands the importance of protecting this information.
Effective from 1 September 2002 all Victorian statutory authorities and government agencies and departments are required to comply with the new State privacy laws under the Information Privacy Act 2000 ('Privacy Act') and the 10 information privacy principles (also referred to as 'IPPs') established under the Privacy Act.
Download a copy of the Privacy Policy.
For further information visit Privacy Victoria or contact us.
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Public Administration Act
Wannon Water is respondent to the Public Administration Act 2004. The Public Sector Standards Commissioner (PSSC) has issued binding codes of conduct for the Victorian public sector under the Act.
Codes of conduct guide behaviour within an organisation and are a public statement of how an organisation and its employees interact with the Government, community and each other.
The Act and codes of conduct can be viewed from the State Services Authority web site or by downloading the following documents:
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Freedom of Information
Records are held by Wannon Water under the Freedom of Information Act 1982.
For details see Freedom of Information.
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