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Legislation & by-laws

Water Act 1989 | Statement of Obligations | Whistleblowers Act | Regulations | By-laws | Customer Service Code | Public Administration Act | Freedom of Information

Water Act 1989 requirements 

Under the Water Act 1989, Wannon Water is required to carry out the following functions in its service area:

Water Supply

  • To provide, manage, operate and protect the water supply systems, including the collection, storage, treatment, transfer and distribution of water.
  • To identify community needs relating to water supply and to plan for the future needs of the community relating to water supply.
  • To develop and implement programs for the conservation and efficient use of water.
  • To investigate, promote and conduct research into any matter related to its functions, powers and duties in relation to water supply.
  • To educate the public about any aspect of water supply.


  • To provide, manage and operate systems for the conveyance, treatment and disposal of sewage and, if Wannon Water so decides, of trade waste.
  • To identify community needs relating to sewerage services and to plan for the future needs of the community relating to sewerage services.
  • To develop and implement programs for the recycling and reuse of treated waste water.
  • To investigate, promote and conduct research into any matter which relates to its functions, powers and duties in relation to sewerage services.
  • To educate the public about any aspect of sewerage.

All sewage is treated and disposed of in accordance with EPA licence conditions.

The rights and responsibilities of Wannon Water and its customers are detailed in our Customer Charter, which is approved by the Essential Services Commission.

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Statement of Obligations

Under the Water Industry Act of 1994, the Minister for Water issues Wannon Water with obligations in relation to performance of its functions and exercise of its powers.

Download a copy of Wannon Water's Statement of Obligations

Protected Disclosures Act 2012

The Protected Disclosures Act 2012 enables a system for reporting disclosures of improper conduct or detrimental action by Wannon Water or its employees. The system enables such disclosures to be made to the nominated officer at the Department of Environment, Land, Water and Planning (DELWP) or to the Independent Broad-Based Anti-Corruption Commission of Victoria (IBAC). Disclosures may be made by Wannon Water employees or by members of the public.

Disclosures of improper conduct by Wannon Water, its Board members, officers or employees can be made to DELWP or IBAC as follows:

Jennifer Berensen         
Privacy Coordinator, Legal Services Branch
Department of Environment, Land, Water and Planning (DELWP) 
PO Box 500
East Melbourne, Victoria, 3002
Telephone: (03) 9637 8697 


Independent Broad-Based Anti-Corruption Commission Victoria (IBAC)
Level 1, North Tower, 459 Collins Street
Melbourne, Victoria, 3001
GPO Box 24234, Melbourne, Victoria, 3000
Internet: www.ibac.vic.gov.au
Telephone: 1300 735 135 

Download a copy of our Whistleblowers Protection Policy.

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Wannon Water provides services to meet its statutory obligations and regulatory requirements, including:

  • Water Industry Regulatory Order (WIRO)
  • Statement of Obligations issued by the Minister for Water
  • Safe Drinking Water Act 2003
  • Water Act 1989
  • Environment Protection Act 1970


Wannon Water is permitted under the Water Act 1989 to implement by-laws throughout our service areas. The current active by-law active within our service area is:

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Customer Service Code

The Essential Services Commission (ESC) is Victoria's independent economic regulator of essential services supplied by the electricity, gas, water and sewerage, ports, grain handling and rail freight industries.

The ESC Customer Service Codes detail the specific standards and conditions of service and supply that Wannon Water must comply with in providing regulated services to customers. For further information and to download a copy of the ESC Customer Service Code please see our Essential Services Commission page.

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Public Administration Act

Wannon Water is respondent to the Public Administration Act 2004.  The Public Sector Standards Commissioner (PSSC) has issued binding codes of conduct for the Victorian public sector under the Act.

Codes of conduct guide behaviour within an organisation and are a public statement of how an organisation and its employees interact with the Government, community and each other.

The Act and codes of conduct can be viewed from the State Services Authority web site or by downloading the following documents:

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Freedom of Information

Records are held by Wannon Water under the Freedom of Information Act 1982.

For details see Freedom of Information.

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