Corporate Plan

Our Corporate Plan shows our continued commitment and planning to achieve our purpose and strategic direction: beyond water for strong communities.

Back to top

Annual Reports

Our Annual Reports provide an overview of our operational performance, audited financial reports and key highlights, along with statements on our governance and management practices. 

Please contact us if you would like access to an Annual Report prior to this.

Back to top

Price Submission

Our Price Submission to Victoria’s independent regulator, the Essential Services Commission (ESC), outlines our activities and investments and the maximum prices we will charge customers from 2018 to 2023.

The Customer Outcomes Report provides a summary of how we performed against these outcomes in the latest financial year.

Back to top

Reconciliation Action Plan

We recognise, acknowledge, respect and value the depth of knowledge and connection to Country of Aboriginal and Torres Strait Islander peoples. We also acknowledge that we live and work on the land and waterways Aboriginal and Torres Strait Islander peoples have cared for and lived on for thousands of years.

Our Reconciliation Action Plan is our commitment to delivering genuine and meaningful actions and outcomes as we work in partnership with Elders and Traditional Owners in our region.

Back to top

Gender Equality Action Plan

Equality is achieved when people can access and enjoy the same rewards, resources and opportunities - regardless of their unique identity.

We are committed to an inclusive workplace that embraces and promotes diversity, where everyone is treated with respect, and feels valued.

Our Gender Equality Action Plan has been developed following the Gender Equality Action Plan 2021–2025 Guidance for Defined Entities as issued by the Commissioner for Gender Equality in the Public Sector.

Back to top

Financial Inclusion Action Plan

We are the first organisation in Australia to take our Financial Inclusion Action Plan (FIAP) to the next level with the aim of ensuring people have access to basic essential services to live healthy and fulfilling lives.

Read our Build Financial Inclusion Action Plan


Back to top


The following charters outline our customer's rights and obligations under relevant State Government legislation.

Back to top


Our Urban Water Strategy provides a 50-year forecast of water supply and demand to ensure that our region’s water supplies will remain sustainable and that we can continue to meet the needs of our customers and community now and well into the future

Back to top

Water Quality Report

We produce an annual Water Quality Report, which details our performance against the requirements of the Safe Drinking Water Act 2003, Safe Drinking Water Regulations 2015 and the Australian Drinking Water Guidelines 2011 (ADWG).

Back to top

Annual Water Outlook

Our Annual Water Outlook takes into account current storage levels, ground water supplies, expected inflow, weather conditions and summer consumption to forecast the water supply for the coming year.

Back to top

Permanent Water Saving Plan

The community recognises that water is a precious resource and should not be wasted. This Permanent Water Saving Plan reflects the value our community places on water and sets out a set of common sense rules to ensure water is used efficiently.

Back to top

Annual EPA Performance Statements

An Annual EPA Performance Statement (APS) lists our performance against each licence condition set by the Environment Protection Authority and explains all non-compliance incidents.

Back to top