Publications


Corporate Plan

Our Corporate Plan shows our continued commitment and planning to achieve our purpose and strategic direction: beyond water for strong communities.

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Annual Reports

Our Annual Reports provide an overview of our operational performance, audited financial reports and key highlights, along with statements on our governance and management practices. 

Please contact us if you would like access to an Annual Report prior to this.

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Price Submission

Our Price Submission to Victoria’s independent regulator, the Essential Services Commission (ESC), outlines our activities and investments and the maximum prices we will charge customers from 2018 to 2023.

The Customer Outcomes Report provides a summary of how we performed against these outcomes in the latest financial year.

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Water Quality Report

We produce an annual Water Quality Report, which details our performance against the requirements of the Safe Drinking Water Act 2003, Safe Drinking Water Regulations 2015 and the Australian Drinking Water Guidelines 2011 (ADWG).

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Strategies

Our Urban Water Strategy provides a 50-year forecast of water supply and demand to ensure that our region’s water supplies will remain sustainable and that we can continue to meet the needs of our customers and community now and well into the future

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Annual Water Outlook

Our Annual Water Outlook takes into account current storage levels, ground water supplies, expected inflow, weather conditions and summer consumption to forecast the water supply for the coming year.

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Permanent Water Saving Plan

The community recognises that water is a precious resource and should not be wasted. This Permanent Water Saving Plan reflects the value our community places on water and sets out a set of common sense rules to ensure water is used efficiently.

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Annual EPA Performance Statements

An Annual EPA Performance Statement (APS) lists our performance against each licence condition set by the Environment Protection Authority and explains all non-compliance incidents.

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Financial Inclusion Access Plan

Our Financial Inclusion Action Plan (FIAP) supports those who are disadvantaged and vulnerable.

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Charters

The following charters outline our customer's rights and obligations under relevant State Government legislation.

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