Publications
Corporate Plan
Our Corporate Plan shows our continued commitment and planning to achieve our purpose and strategic direction: beyond water for strong communities.
- Corporate Plan 2021-2026 - 3.5 MB
Annual Reports
Our Annual Reports provide an overview of our operational performance, audited financial reports and key highlights, along with statements on our governance and management practices.
- 2019/20 Annual Report - 2 MB
- 2018/19 Annual Report - 4 MB
- 2017/18 Annual Report - 5 MB
- 2016/17 Annual Report - 1 MB
- 2015/16 Annual Report - 2 MB
Please contact us if you would like access to an Annual Report prior to this.
Price Submission
Our Price Submission to Victoria’s independent regulator, the Essential Services Commission (ESC), outlines our activities and investments and the maximum prices we will charge customers from 2018 to 2023.
- Price Submission 2018 - 2023 - 2 MB
The Customer Outcomes Report provides a summary of how we performed against these outcomes in the latest financial year.
Water Quality Report
We produce an annual Water Quality Report, which details our performance against the requirements of the Safe Drinking Water Act 2003, Safe Drinking Water Regulations 2015 and the Australian Drinking Water Guidelines 2011 (ADWG).
- Water Quality Report 2019/20 - 4 MB
- Water Quality Report 2018/19 - 2 MB
- Water Quality Report 2017/18 - 2 MB
Strategies
Our Urban Water Strategy provides a 50-year forecast of water supply and demand to ensure that our region’s water supplies will remain sustainable and that we can continue to meet the needs of our customers and community now and well into the future
Annual Water Outlook
Our Annual Water Outlook takes into account current storage levels, ground water supplies, expected inflow, weather conditions and summer consumption to forecast the water supply for the coming year.
- Annual Water Outlook 2021 - 2 MB
Permanent Water Saving Plan
The community recognises that water is a precious resource and should not be wasted. This Permanent Water Saving Plan reflects the value our community places on water and sets out a set of common sense rules to ensure water is used efficiently.
- Permanent Water Saving Plan - 400 KB
Annual EPA Performance Statements
An Annual EPA Performance Statement (APS) lists our performance against each licence condition set by the Environment Protection Authority and explains all non-compliance incidents.
- Annual EPA Performance Statement 2020/21 - 275KB
- Annual EPA Performance Statement 2019/20 - 1 MB
- Annual EPA Performance Statement 2018/19 - 2 MB
- Annual EPA Performance Statement 2017/18 - 2 MB
- Annual EPA Performance Statement 2016/17 - 2 MB
- Annual EPA Performance Statement 2015/16 - 1 MB
- Annual EPA Performance Statement 2014/15 - 3 MB
Financial Inclusion Access Plan
Our Financial Inclusion Action Plan (FIAP) supports those who are disadvantaged and vulnerable.
- 2018 Financial Inclusion Action Plan - 7 MB
- Financial Inclusion Action Plan - Statement of Commitment - 700 KB
Charters
The following charters outline our customer's rights and obligations under relevant State Government legislation.
- Urban & Rural Customer Charters - 2 MB & 1 MB
- Privacy Charter - 2 MB
