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We understand that this is a really challenging time for everyone and due to coronavirus (COVID-19) you might find yourself in a situation you didn’t expect to be in.

If you are having difficulty paying your bill, please contact us. We offer a number of customer support and assistance programs and can tailor an option to suit your individual needs.

We can help in the following ways:

If you are unable to submit your request online or by email, please call us on 1300 926 666. Our specially trained customer service team will support you though the process. 

Due to current circumstances our phone lines might be busier than normal. If we are unable to answer your call, please leave a detailed message and we will get back to you as soon as possible.