Wannon Water has a Customers Experiencing Hardship Policy, which outlines our approach to supporting our customers in times of financial difficulty.
With an individual case management approach, we ensure that each customer's needs are addressed sensitively, respectfully and confidentially.
We understand that customers cannot always afford the minimum payment amounts required to manage their account. When a customer experiencing hardship contacts us, we will inform them of the support available to their situation. Some of these options include payment extensions and negotiating arrangements based on what customers can reasonably afford to pay. Once supports and arrangements are in place, these customers are shielded from restriction of their water supply and further recovery action.
Customers experiencing financial hardship are invited to contact us to discuss their situation.
You can find more information in the links below: