Enquiries & complaints

We are committed to delivering excellent customer service and handling complaints successfully. We use complaints constructively to improve our services.

Our aim is to resolve complaints at the first point of contact.  If a written reply is required, we will take no longer than 10 working days to respond.  A reply will deal with the substance of the enquiry or complaint and provide reasons for Wannon Water's decision.

If you would like to make an enquiry, complete our online enquiry form.

If you wish to make a complaint, complete our online complaints form.

If you are not satisfied with the response to your complaint, you can request the matter be referred higher by contacting us.

Energy & Water Ombudsman Victoria

If you are still not satisfied, you can lodge your complaint with the Energy and Water Ombudsman Victoria (EWOV) or another external dispute resolution forum.

To contact EWOV:

Freecall:  1800 500 509 (Rates apply to calls made from mobile phones)  
Freefax:    1800 500 549  
Email:   ewovinfo@ewov.com.au
Web: www.ewov.com.au
Mail:    Reply Paid 469
Melbourne VIC 8060             

More information 

For more information download the Complaints and Disputes Policy.