Family violence support

Are you in a difficult situation due to a partner or family member? We’re here to support you.

Our Customer Support Team members are trained to identify and respond to the complex issues associated with family violence.

We’ll have the utmost respect for your privacy and confidentiality, and help connect you with the right support networks.

More information is available in our Family Violence Procedure

If you’re overwhelmed by money or personal issues, you can contact one of these services for free, confidential help and support.

1800RESPECT
1800 737 732
Confidential information, counselling and support service. Available for free, 24 hours a day, seven days a week to support people impacted by domestic, family or sexual violence.

Safe Steps
1800 015 188
Victoria’s 24 hour, seven day a week family violence crisis service. A phone-based service where the line is answered by highly trained, experienced and compassionate family violence crisis specialists.