Payment options

We issue customers an account every three months and require payment within 28 days.

Payment options

  • Credit card

Pay your bill online using credit card. Please note that only credit cards that have been issued in Australia can be used.

  • Phone

Pay by phone through Post Bill Pay on 131 816 or through your financial institution's BPay facility using a credit card, cheque or savings account. 

  • myWannonWater customer portal

You can manage your account and pay your bills online when it suits you using our customer portal known as myWannonWater. For more information and to register, visit the myWannonWater webpage.

Please note: you must wait for your first bill before you can register for myWannonWater.

  • Direct Debit

We can debit payments directly from your nominated cheque or saving account. To register for this service, please complete the Direct Debit online form
Please refer to the Direct Debit Request Service Agreement for a list of your rights and obligations when entering into a direct debit arrangement.

  • Centrepay

Use Centrepay to arrange regular deductions to be taken off your water account from your Centrelink payment. Simply Contact us or Centrelink to make these arrangements. 

  • Post Office 

Simply present your account at any Australian Post office and pay the desired amount. Australia Post accept cash, EFTPOS and major credit cards.  

  • Internet 

To pay your bills over the internet, please visit the Australia Post website or by using your financial institutions BPay facility.

  • Mail 

Detach the payment slip from your account and return it together with your cheque, made payable to:

Wannon Water
PO Box 1158
Warrnambool VIC 3280

Please note that receipts will not be issued for payments made by mail.

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Renters liable for water charges

If you are a residential renter, your water account will reflect only the cost of your water usage.

Under the Water Act the property owner is responsible for notifying us of an occupying renter with a minimum of two working days’ notice required to be provided. We will accept notifications from the owner, agent or renter using the “rental notification” form available on our moving page. However, in the absence of us being advised of an occupying renter, the property owner will remain liable for water usage charges. Renters remain responsible for providing us with a minimum of two working days’ notice when vacating a property.

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If payment is not received by the specified due date on your account, we will commence action to recover the amount outstanding. Collection or legal costs will be incurred and your water supply may be restricted. Interest will accrue on overdue account balances.

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