Community engagement

Engage & Explore

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Engage & Explore is our online engagement site that allows you to provide feedback and stay up dated on our plans, projects and services, helping us make the right decisions for South West Victoria.

At Wannon Water, we provide our customers with the water and sewerage services they need to build healthy and strong communities. As a not-for-profit organisation, we prioritise what we are investing in to make sure we are meeting our customers’ needs and expectations while also keeping their bills affordable.

We’re keen to hear your views so we can make the right decisions for the future.

This year, we're interested in your feedback on these three topics. To learn more, please download and read the information sheets below.

Your feedback is important.

Click the link below to provide your feedback through Engage & Explore. There you can engage with us by completing our online survey or leaving us a comment on our wall.

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Are you involved in a community group?

As part of our community engagement program we run focus sessions for community groups within our service region. If you would like to book a session with us, please email us at

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Partnering for stronger communities

At Wannon Water we are committed to going beyond water for strong communities. We recognise the vital role our organisation plays within the region and we are committed to working with our communities to develop effective long-term relationships.

Our Community Strategy, Partnering for Stronger Communities, aims to build on the relationships we have forged with our communities, helping them to flourish. We believe that building stronger communities is inextricably linked with building value for our customers, building value for our community and making our contribution to a better world. 

Partnering for Stronger Communities highlights four key themes that are important to our organisation and to our communities:

  • Regional prosperity
  • Education, training and volunteering
  • Health and wellbeing
  • Natural environment

To learn more about our approach to community engagement, and how you can get involved, download our Partnering for Stronger Communities brochure.


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Community Engagement Framework

Community engagement at Wannon Water is a genuine process of working with people to build capacity, strengthen relationships and inform decisions.

We are committed to developing processes to encourage greater community participation and opportunities for engagement.

You can read more about our Community Engagement Framework.

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What we heard in 2020

Your feedback is a vital part in helping us to ensure that our services meet the expectations and priorities for our community. That’s why we loved hearing your views and ideas on key decisions to help us plan for the future. In 2020, we captured a diversity of voices through our customer and community engagement program.

Last year, we received great information from participants and here is a summary of what we heard.Wannon Water Regional Overview Engagement Overview 2020 01

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