Customer Outcomes Report 2024-25
Our annual performance report for 2024-25 is out now to let you know how we’re tracking.
In our Price Submission 2023-28 we set out six customer outcomes that reflect the things that matter most to our customers. Our Customer Outcomes Report tells you how we’re performing against these outcomes. We’ve listened to you feedback over the past year, and we use this to help with our business planning and the way we report our performance.
Nearing the mid-point of the 2023–2028 regulatory period, we’ve made steady progress across most of our outcome commitments, achieving or largely achieving a majority of targets. Overall, we remain committed to continuous improvement with clear awareness of areas requiring monitoring or additional effort.
Our Customer Outcomes
Read the report
Click the link below to read the report.
