Wannon Water recognises and values the importance of protecting personal privacy that is provided by individuals.

As a water corporation established under the Water Act 1989, Wannon Water is bound by the Privacy and Data Protection Act 2014 (‘Privacy Act’) and the information privacy principles (also referred to as ‘IPPs’).


1. These terms (Terms) govern your relationship with Wannon Region Water Corporation ABN 94 007 404 851 (us, our) that apply when you access or use in any way our website at wannonwater.com.au, including our online services and any account you create through our self-service portal (Site).

2. By clicking “I agree” to these Terms, setting up a user account, or by accessing or using the Site you expressly agree to, and consent to be bound by these Terms.

3. If you do not agree to all these Terms, you should not access the Site. We may update these Terms at any time. If we do, we will notify you and your continued use of the site or will indicate your acceptance of the revised Terms.

4. All information we collect from you is done so in accordance with our Privacy Charter which is incorporated by reference into these Terms and you are agreeing to accept and abide by them by using the Site.

Grant of access

5. We grant you a limited, personal, non-transferable, non-exclusive, revocable license to access and use the Site pursuant to these Terms.

6. You must not, and not allow others to use or permit anyone else to access the Site:

6.1. to upload, send or receive any defamatory, unlawful, abusive or pornographic material or material that infringes the rights of third parties;

6.2. to upload, send or receive any material which is technically harmful, limits the functionality of software or hardware or intended to intercept communications;

6.3. for any purpose that is unlawful or fraudulent, attempts to access unauthorised data or configurations or interferes with the functionality of the Site;

6.4. to send unsolicited mail messages, with any robot, spider or similar manual or automatic tool or process for any reason without our written consent use the Site; or

6.5. in breach of any law or these Terms.

7. While we make every effort to ensure information is free from error, we do not warrant the accuracy, adequacy or completeness of content or material on the Site. All information is subject to change without notice. We do not guarantee that the Site will be free from viruses, or that access to the Site will be uninterrupted.

Using our online services

8. We may provide online services to enable you to:

8.1. view and download information about your use of our products and services;

8.2. make or arrange payments;

8.3. change or update information we hold about you;

8.4. submit requests; and

8.5. perform other functions from time to time.

9. Creating an account with us allows you to use our online services.  You must be at least 18 years old to create an account.  We reserve the right to decline registration or to cancel an account at any time.  We may request you to provide proof of your identity for verification purposes.

10. You must keep any account password confidential and are entirely responsible if you do not maintain such confidentiality.  You must immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised access to or use of your account or any breach of security known to you. You agree that we are not responsible or liable in the event that a person to whom your password is disclosed access your account.

11. You must take your own precautions to ensure that the process which you employ for accessing our online services does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

12. You warrant that all information you provide in your account is accurate and up to date and you will promptly inform us of any changes and where your information is inaccurate or incomplete.

13. We may without notice suspend or close your account if you (or someone accessing your account) is in breach of these Terms or we reasonably suspect such a breach has occurred or will occur.

Online payments and security

14. All online payments facilitated through the Site will be made through a payment gateway operated by a third party.  We accept no responsibility for the delivery of services by an independent third party to the extent permitted by law.

15. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us.

Our products and services

16. Material on this Site may contain general information about our products and services. Unless expressly stated otherwise, this information:

16.1 does not constitute an offer or inducement to enter into a legally binding contract; and

16.2. does not form part of the terms and conditions for our products and services.

17. For further information about a particular product or service, please contact us at info@wannonwater.com.au 


18. The Site is our property and copyright in the material on the Site is owned or licensed by us. You are provided with access to it only for your personal and non-commercial use, unless otherwise agreed with us.

19. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Cth) and similar statutes that apply in your location, you may not, in any form or by any means:

19.1. adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Site; or

19.2. commercialise any information, products or services obtained from any part of this Site, without our prior written permission.

20. We reserve any rights not expressly granted in these terms.

Our trade marks

21. Except where otherwise specified, any word or device to which is attached the tm or ® Symbol is a trade mark of Wannon Region Water Corporation. 

22. You may only use our trade marks with our prior written consent and in addition to any other conditions we may impose. If you use any of our trade marks with our consent to refer to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use our trade marks:

22.1. in or as the whole or part of your own trade marks;

22.2. in connection with activities, products or services which are not ours;

22.3. in a manner which may be confusing, misleading or deceptive;

22.4. in a manner that disparages us or our information, products or services (including this Site).

Linked websites

23. The Site may contain links to websites operated by third parties (linked Sites). Those links are provided for convenience only and may not remain current or be maintained.  We do not endorse, or approve of the operators of linked websites, or the information, graphics and materials on those linked websites (Third Party Material).

24. Subject to any applicable law which cannot be excluded, we make no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of third party material or products or services available through Linked Websites or that Third Party Material does not infringe the intellectual property rights of any person.

25. All statements relating to goods and services available on linked Sites are the responsibility of and given by the relevant third party.  

Limitation of liability

26. Subject to any liability implied by law and which cannot be excluded, we (and our officers, employees, contractor or agents) are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to your use of, or material on, the Site.

27. Our liability for a breach of a condition or warranty implied by law and which cannot be excluded in relation to the Site, is limited to the extent possible, at our option to the supply of the services again, the repair of the goods or the payment of the cost of having the services supplied again or repaired.

28. Any warranties that may apply to our products and services (other than the Site) are set out in our separate agreement with you in relation to those products and services.


29. Your access to the Site may be terminated at any time by us without notice.  All restrictions, licences granted by you and all disclaimers and limitations of liability will survive termination, however, you will no longer be authorised to access this Site.


30. These terms are governed by the laws in force in Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these terms or this Site.

31. Nothing contained in these Terms derogates from our right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by us with respect to that use.

Entire agreement

32. These Terms represent the entire agreement between the parties in relation to the supplies and supersedes all prior discussions, negotiations, understandings and agreements in relation to those Supplies.