We’re here for you

If you’re worried about paying your bill, you’re not alone. Our Customer Support Team is here for you, with practical options to help ease the pressure.

We’ll work with you to find a solution through flexible payments, payment extensions, and helping you find out if you are eligible for concessions or government grants. Once your support plan is in place, we won’t restrict your water supply or take further debt recovery action.

The sooner you get in touch, the sooner we can help you take control of your water bills – and we’ll keep supporting you for as long as you need.

To chat with us about options, get in touch.

What do you need help with?

Keeping you safe

Are you in a difficult situation due to a partner or family member? We’re here to support you.

We’ll treat you with respect and all your conversations with us will be confidential. You only need to explain your situation to us once – we don’t need any extra proof.

We can help you find an option to deal with any unpaid water bills. We won’t restrict your water supply or take further debt recovery action while we are working with you.

More information is available in our Family Violence Procedure below.

Family-violence-procedure • PDF • 231 KB

Specialist support

Help is also available from dedicated support agencies. Speak with someone today.


A free, confidential information, counselling and support service. Available 24/7 to support people affected by domestic, family or sexual violence.

Safe Steps

Victoria’s 24/7 family violence crisis service. Staffed by trained, experienced and compassionate family violence crisis specialists.