Understanding your bill

Get to know your bill

Customers will receive a quarterly bill every 3 months. Your bill will outline any new charges, payments received since your previous bill, current account balances and any overdue amounts.

We have three types of bills:

• Residential bills apply to homes e.g. family households, share houses.
• Non-residential bills apply to properties such as businesses and sporting facilities.
• Rural bills apply to properties that are located outside urban townships. Rural properties connected to pipelines that transfer water between urban township will usually be subject to a Water Supply Agreement as we can’t guarantee the pressure or quality of the water we supply.

Your bill explained

Learn about each part of your bill by clicking on the animated dots on the bill below. You can choose to view either page 1 or 2.

Is your bill more than you expected?

Your quarterly water bill may sometimes be much more than usual due to a leak or unexplained high water meter reading.

If we complete a meter read at your property that is a lot higher than usual, we’ll notify you as soon as possible, either through SMS, email, or a letter in the mail.

We also have a range of practical options to help ease the pressure. Find out how we can help.

Did you know?