Get to know your bill
Customers will receive a quarterly bill every 3 months. Your bill will outline any new charges, payments received since your previous bill, current account balances and any overdue amounts.
We have three types of bills:
- Residential bills apply to homes e.g. family households, share houses.
- Non-residential bills apply to properties such as businesses and sporting facilities.
- Rural bills apply to properties that are located outside urban townships. Rural properties connected to pipelines that transfer water between urban township will usually be subject to a Water Supply Agreement as we can’t guarantee the pressure or quality of the water we supply.
Your bill explained
Learn about each part of your bill by clicking on the animated dots on the bill below. You can choose to view either page 1 or 2.
Is your bill more than you expected?
Your quarterly water bill may sometimes be much more than usual due to a leak or unexplained high water meter reading.
If we complete a meter read at your property that is a lot higher than usual, we’ll notify you as soon as possible, either through SMS, email, or a letter in the mail.
We also have a range of practical options to help ease the pressure. Find out how we can help.
Prices and charges
Find the answers to the mostly commonly asked questions about our prices and charges.
Our bills cover the cost of having quality water ready and available in your kitchen, bathroom, laundry and garden. And to have the sewage from your toilet, sinks, showers and basins taken away. We always aim to keep them as low as possible.
If you’re an average homeowner, connected to both water and sewerage, this costs just $3.40 a day*. That’s less than one takeaway coffee!
And if you’re a renter, you only pay for your water usage – so that’s 65 cents a day*.
*Based on the average customer using 140,000 litres of water a year, or 384 litres a day.
This amount is based on the amount of water you use. An average customer uses 142 kilolitres (142,000 litres) of water each year.
We charge $1.761 per kilolitre which covers the cost of treating your water to ensure it’s safe to drink and use. Therefore, the average customer pays just over $250 a year for their water.
This is a fixed charge for each property owner. If you own your home, you’ll pay about $192 in water service charges.
This helps us cover the cost of maintaining and upgrading our water supply network including reservoirs, pump stations and treatment plants.
It also helps us maintain and renew nearly 2,000 kilometres of water mains. If we laid them end-to-end, they’d stretch from our coastline to Mount Isa.
This is a fixed charge for each property owner connected to pur sewerage network. If you own your own home, you’ll pay around $846 a year.
This helps us cover the cost of taking away and treating your sewage. For the average household, this waste would fill the equivalent of 30 big brown bins every week. Just imagine having to dispose of that yourself!
It also helps us to maintain and upgrade our sewerage system including pump stations, treatment plants, lagoons and biosolid facilities.
And it helps us to maintain and renew more than 1,000 kilometres of sewer mains. If we laid them end-to-end, they would stretch from our coastline to the Queensland border.
Your service charges are based on the services that are available to your property. Even if your block isn’t connected to any of the services, we still need to maintain our water and sewerage networks. These charges are around $192 a year for water services and $254 for sewerage services.
Did you know?
