Charter
Corporate governance
Privacy Charter
This charter explains how we handle personal information and the 10 information privacy principles in plain English terms.
Policy
Corporate governance
Procurement Policy
This policy helps to ensure we meet governance and transparency principles, comply with legislation and achieve value for money outcomes when purchasing goods or services.
Action Plan
Corporate governance
Reconciliation Action Plan
Our commitment to delivering genuine and meaningful actions and outcomes as we work in partnership with Elders and Traditional Custodians in our region.
Strategy
Environment
Roadmap to Net-zero
We embrace our responsibility to reduce greenhouse gas emissions associated with our business and to influence others to do the same.
Guideline
Water services
Sewerage services
Sewer and water servicing guidelines
Our Sewer and Water Servicing guidelines explain the requirements needed to service land with water and sewerage.
Charter
Sewerage services
Trade Waste Customer Charter
This charter provides customers with consistent, transparent and timely decision making for trade waste applications and management.
Policy
Sewerage services
Trade Waste Management Policy
This policy sets the requirements and management procedures in relation to trade waste.
Guideline
Sewerage services
Understanding responsibilities for sewerage services
This guide explains who does what with sewerage services - from planning through to connection and ongoing maintenance.
Strategy
Water services
Urban Water Strategy
This strategy ensures that our long-term planning and investment in urban water services is effective and efficient.