Check for water leaks

How to check for leaks

Water meters are generally located near a property’s front boundary. They may be below ground level and covered with a metal or plastic lid.

You can use your water meter to check leaks. Follow these simple steps:

1. Turn off all water appliances but leave the meter’s stop tap on.
2. Read your water meter and write down the numbers.
3. Wait for an hour, making sure you don’t use any water.
4. Once the hour is up, read your meter again.
5. If the two readings are different, you may have a leak. Call a licensed plumber to investigate.

Watch our short video for more detail.

High water usage

Your quarterly water bill may sometimes be much more than usual due to a leak or unexplained increase in water usage.

If you’ve had a water leak (that’s been fixed), we can help out by reducing the extra charges by up to 50 per cent. This support is available once every five years.

What you need to do

• Repair the leak as soon as you can after it’s been identified. Repairs must be completed by a licensed plumber.
• Contact us within 6 months of the high water usage occurring.

How is it calculated?

If your eligible:

• We’ll compare your current usage to the same period last year.
• You’ll get a rebate of up to 50 per cent of the difference.

Contact us to find out if you’re eligible.