Report
Corporate governance
Annual Report
An overview of our operational performance, financial reports and key highlights, our governance and management practices.
Regulation
Water services
Annual Water Outlook
This outlook forecasts water supply for the coming year, taking into account storage levels, ground water supplies, inflow, weather conditions and consumption.
Policy
Corporate governance
Board Policy Framework
Our set of principles endorsed and committed to by the Board to guide our actions in pursuit of our strategic direction.
Policy
Corporate governance
Child Safety and Wellbeing Policy
This outlines our commitment to the safety and wellbeing of children under the age of 18 and establishes the principles and standards to be applied by all employees. .
Guideline
Engagement
Community Engagement Framework
We're committed to developing processes to encourage greater community participation and opportunities for engagement.
Report
Corporate governance
Community Engagement Report
What our customers and stakeholders told us through our price submission community engagement.
Policy
Customer support
Complaints and Disputes Policy
We're committed to effectively and efficiently receiving and managing enquiries, complaints, disputes, compliments and requests to ensure effective customer service.
Plan
Corporate governance
Corporate Plan
This plan shows our continued commitment and planning to achieve our purpose and strategic direction: beyond water for strong communities.
Charter
Customer support
Customer Charter
This charter sets out our service standards and conditions, as well as your rights and obligations.